Air & Ground: Pricing & Policies

Air Pricing Components

Air Travel Consultation

This is the base fee that pays for our time while we research, prepare for, and schedule your pet's relocation from start to finish. This fee does not include your pet's airline ticket, the travel crate, or any other costs associated with your pet's travel.

Airfare & Ticket Purchase Fee

The biggest factor in price is typically your pet's weight in their crate. Therefore the larger and heavier your pet is, the more expensive the airfare will be. The airlines vary in their pricing structure.

Airport Transportation

We work with a network of pet travel professionals across the world to provide safe and seamless transportation to and from the airport for both domestic and international travel. We are able to arrange for transportation on one or both sides for a complete door-to-door pet service. Prices are based on the pick up or drop off location being within an hour of the airport.

There is a one time $75 Handling fee per city where we need to arrange boarding, crate purchase, customs clearance, transportation, or vet services. If you do not require additional services, you will not be charged the Handling fee.

Pet Travel Packet

The Pet Travel Packet includes physical copies of your pet's travel documents, crate tags, stickers, and a special gift for your pet.  You will also receive a customized electronic Pet Travel Packet that will be emailed to you before your pet's flight.

Vet Packet

The Vet Packet includes all of the documents your pet needs to travel abroad. These include a pre-filled health certificate, application, pre-paid Fed Ex mailing to/from the USDA, and money order for the USDA endorsement.

Customs Clearance

Pets arriving from an international flight must be cleared through customs upon their arrival. This process includes making sure your pet has the correct paper work to enter the country, collecting the paperwork that travels with your pet upon their arrival, bringing it to the customs office for final approval, and bringing it back to the airline cargo facility so they may release your pet.  This process can take between 1 - 4 hours.  Additionally, most airlines charge a release fee for pets being picked up from an international flight.

Ground Travel

Happy Tails Travel offers pet ground travel as an alternative to air travel.

Our ground pricing consists of 2 main components:

• Ground Travel Consultation/Planning Fee
• VIP Private Ground Transport (based on mileage/timing)

To get an estimate for ground travel, fill out a pet travel form.

Ground Pricing Components

Ground Travel Consultation

This is the base fee that pays for our time while we research, prepare for, and schedule your pet's relocation from start to finish. It includes your Pet Travel Specialist working with our trusted drivers to arrange for your pets’ safe and comfortable ground transportation. This fee does not include the price of the transport itself, which is based on mileage, or any additional services needed.

Ground Transport

The price of your pet's transport which is primarily based on mileage and/or timing. The price includes all expenses such as payment for the driver’s time, gas, wear on the vehicle, and the following:

• Private door-to-door transportation
• Transportation in heated/air-conditioned Sedans, SUVs, Mini Vans, or Cargo vans, based on the pets traveling
• Communication from the driver throughout the trip
• Comfort stops, walks, and potty breaks along the way (every 2 – 4 hours, unless more frequently requested)
• Overnight stays in pet-friendly hotels, if needed
• Medication administration, as required
• Feeding, adhering to your pet's schedule at home
• Any of your pet's belongings, including bedding, toys, treats, regular food, etc., are encouraged to make the trip with them

Payment Methods

PayPal, American Express, Visa, MasterCard, Discover, check or money order. Service does not commence until Travel Consultation fee is collected/paid.

Refund Policy

Air Travel

If you cancel within 24 hours of submitting your signed contract, we will refund your Air Travel Consultant fee minus a $150 administration fee.

No refunds will be given more than 24 hours after submitting your signed contract and no refunds will be given for rush services. Should there be any circumstances that preclude the planned shipment of your pet or should you have a change of plans or change of mind after 24 hours, we will extend our service agreement for a period of six months from the date of receiving your signed contract.

Ground Travel

Should you decide to cancel within 24 hours of submitting your signed contract, we will refund your initial payment fee minus a $150 administration fee, as long as a driver has not been assigned or is in route. 

No refunds will be given after 24 hours of receiving your signed contract or once a driver has been assigned. After the 24-hour period, should there be any circumstances that preclude the planned shipment of your pet, we will extend our service agreement for six months from the date of receiving your signed contract.

Happy Tails Travel Privacy Statement

Client information submitted to Happy Tails Travel, Inc. is used for no other purpose than to understand and fulfill the client's pet transportation needs. We do not sell, trade, or rent any client information.

Accordingly, client information submitted to Happy Tails Travel, Inc. is passed to third parties only as necessary to obtain flights or other related pet services (such as boarding), for TSA related security protocol, and only after the services of Happy Tails Travel, Inc. have been engaged and agreed upon. Otherwise, all client information submitted to Happy Tails Travel, Inc. is kept confidential.